Terms of use

These terms cover the games published by Ruby Intelligence LLC, including Synapse Neural Puzzle, whether you got them from the App Store or from Google Play. They're written in plain English, and they're short on purpose. By downloading or playing one of our games you're agreeing to them.

Who this agreement is between

You, the person playing, and Ruby Intelligence LLC, a Tennessee limited liability company at 7831 Nolensville Road, Arrington, Tennessee 37014, United States.

If you got a game from the App Store, Apple's own Licensed Application End User Licence Agreement also applies to it. Where these terms and Apple's standard agreement say different things about the same subject, Apple's governs. Apple is not a party to this agreement and has no responsibility for the games themselves.

If you got a game from Google Play, the Google Play Terms of Service apply to your use of Google Play, including how purchases and refunds are handled there. Google is not a party to this agreement either.

Your licence

We give you a personal, non-exclusive, non-transferable licence to install and play our games on devices you own or control, for your own entertainment. You're licensing the software, not buying it. We keep everything we haven't explicitly given you here.

Neural Pro, the subscription

Synapse Neural Puzzle offers an auto-renewing subscription called Neural Pro. Here is all of it:

• What you get: no advertising at all — no full-screen ads between levels, no banners, and the option to watch an ad for extra Neurons disappears too, since there are no ads to watch. Plus 150 Neurons for each billing period, and double the Neurons from the daily login bonus. Neurons for each billing period are credited the next time you open Synapse, including any periods since your last visit while your subscription renewed without interruption.
• Length and price: one month for $2.99, or one year for $19.99. Prices are in US dollars; in other countries the App Store or Google Play charges the equivalent in local currency, and the exact amount is shown before you buy.
• It renews by itself. Neural Pro automatically renews at the end of every period until you cancel it. Deleting the game does not cancel the subscription, on either platform. Cancelling stops the next renewal; you keep the benefits until the period you've paid for runs out.
• It lives with the store you bought it from. A subscription bought on iPhone or iPad is held in your Apple Account, and one bought on Android is held in your Google Play account. We have no account system of our own, so a subscription doesn't carry across from one platform to the other.

If you subscribed on iPhone or iPad:

• Renewal: Neural Pro renews unless you cancel it at least 24 hours before the current period ends. Your Apple Account is charged for the renewal within the 24 hours before the current period ends, at the price for the period you chose.
• How to cancel or manage it: open the Settings app, tap your name, then Subscriptions, and choose Neural Pro. You can also get to the same screen from the App Store. Cancelling, switching between monthly and annual, and turning renewal back on are all done there.

If you subscribed on Android:

• Renewal: Neural Pro renews unless you cancel it before the renewal date. Your Google Play payment method is charged at the start of each new period, at the price for the period you chose.
• How to cancel or manage it: open the Google Play Store app, tap your profile picture, then Payments & subscriptions, then Subscriptions, and choose Neural Pro. You can also do this on the web at play.google.com/store/account/subscriptions. Cancelling, switching between monthly and annual, and resubscribing are all done there.

If a free trial or introductory offer is ever attached to Neural Pro, the terms of that offer are shown before you buy, and any unused part of a free period is forfeited if you subscribe early.

In-app purchases

Our games sell consumable Neuron packs. When you buy one the Neurons are added to your balance in that game and the purchase is finished — a consumable is used up in play and can't be restored later.

Neurons have no cash value. They can't be exchanged for money, transferred to another person or another device, or refunded once spent. If you delete the game, or reset your progress from the settings screen, any Neurons you were holding are gone with it.

Neurons, Evolutions, and other things in the game

Neurons, Evolutions, and anything else you unlock are a licence to use content inside the game. They aren't property, they aren't a currency, and you don't own them. We can change how they work, or how much they cost, as the game changes.

Refunds

Every purchase in our games is handled by the store you bought it through, and refunds follow the same route. We never see your payment details.

On iPhone and iPad, Apple handles refunds. Request one at reportaproblem.apple.com using the Apple Account that paid. We can't issue App Store refunds ourselves.

On Android, Google Play handles refunds. Within 48 hours of buying, request one through Google Play at support.google.com/googleplay/workflow/9813244, signed in with the Google account that paid; you can also find the purchase under Payments & subscriptions, then Budget & history, in the Play Store app. After 48 hours Google asks you to contact the developer, so email support@rubyintelligencellc.com with your Google Play order number (it starts with GPA) and we'll look at it.

If you paid for something and the game didn't unlock it, that's a different problem and it's ours. Email support@rubyintelligencellc.com and we'll fix it.

What you agree not to do

• Reverse engineer, decompile, or pull apart the games, except where the law says you may and we can't stop you.
• Cheat, or modify save data, memory, or level files to give yourself Neurons or completions you didn't earn.
• Sell, rent, or hand over an account, a save file, or unlocked content to anyone else.
• Use the games to break the law, or in any way Apple's or Google's own terms prohibit.

If you do these things we may stop the game working for you, and any Neurons or unlocks go with it.

What belongs to us

The games, their code, artwork, music, level data, puzzle sets, the name Synapse Neural Puzzle, and the name and logo of Ruby Intelligence LLC belong to Ruby Intelligence LLC. Nothing here gives you the right to use them outside the game. You're welcome to stream or record yourself playing, and to keep any ad revenue from that.

The games will change

We add levels, adjust balance, and sometimes remove things that aren't working. A game may be discontinued, and a service it relies on may stop. If we materially change what a paid benefit includes, we'll say so in the game or on this site before the change takes effect.

Disclaimer

The games are provided as they are. We don't promise they'll be free of bugs, that they'll run on every device or every version of iOS or Android, or that your progress can always be recovered. To the extent the law allows, we disclaim the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the extent the law allows, Ruby Intelligence LLC is not liable for indirect, incidental, or consequential losses arising from the games, and our total liability to you is limited to the amount you actually paid us in the twelve months before the claim. If you've never paid us anything, that amount is nothing.

Some places don't allow limits like these. Where that's true, this section applies only as far as it's permitted, and the rest of it doesn't.

Ending the agreement

You can end it at any time by deleting the game. We can end it if you break these terms. Either way, the sections about intellectual property, disclaimers, and liability carry on afterwards.

Governing law

These terms are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-laws rules, and disputes belong in the state or federal courts sitting in Williamson County, Tennessee.

That doesn't take away consumer rights you have where you live. If your local law gives you rights or remedies that can't be waived by agreement, you keep them, and you can bring a claim where your law lets you.

Changes to these terms

If we change these terms we'll update the effective date at the top of this page, and we'll announce material changes in the game or on this site before they take effect. Continuing to play after that means you accept the new version.

Contact

Email support@rubyintelligencellc.com, or write to Ruby Intelligence LLC, 7831 Nolensville Road, Arrington, Tennessee 37014, United States.

Our privacy policy explains what information the games collect and who receives it.