Support
A real person reads every message.
Email support@rubyintelligencellc.com and we'll get back to you within two business days. You can also reach us by phone at (510) 936-3650.
What to include
The more of this you can give us, the faster we can help:
- Which game, and which version (you'll find it on the game's settings screen)
- Your device and iOS version
- What you were doing when the problem happened
- A screenshot or screen recording, if you can get one
Something crashed or went wrong
Send it to us with the details above. If you've lost progress, say so in your first message and we'll look at whether it can be recovered.
Purchases and refunds
Purchases inside our games go through Apple, not through us, so we can't issue refunds directly. Request a refund through Apple at reportaproblem.apple.com using the Apple Account that made the purchase. If something didn't unlock after you paid for it, email us and we'll sort it out.
Restoring a purchase on a new device
Sign in with the same Apple Account you bought with, then use the restore option in the game's settings. If that doesn't bring everything back, write to us.
Ads
Our games are free and paid for by advertising, supplied by Google AdMob. If you'd rather the ads weren't based on your interests, open Settings on your device, then Privacy & Security, then Tracking, and switch the game off. You'll still see ads, but they'll be chosen from context rather than your history.
If you're in Europe or the UK, you can change your advertising consent at any time from the privacy option in the game's settings screen.
Seeing an ad that's broken, inappropriate, or won't close? Send us a screenshot and we'll report it to Google. Include the time it happened so it can be traced.
Your data
To ask what we hold about you, or to have it deleted, email support@rubyintelligencellc.com with the word "data" in the subject line. Our privacy policy explains what we collect and why.
Reporting a security issue
If you've found a vulnerability, email us before disclosing it publicly and we'll work with you on a fix.